FreshAI Hub
Sign in with your FreshBooks Google account to see what your colleagues are building with AI.
Sign in with your FreshBooks Google account to see what your colleagues are building with AI.
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Where FreshBookers showcase what AI is doing for their work — log a use case, pile your value onto someone else's, and see what's having the biggest impact across the org.
Every use case grouped by where it is in the flow. Active ones are at the top, with everything still moving through Fetch underneath. Click any card to open the drawer.
Every submission, KPI update, and comment across the portfolio — newest first. Click any entry to open the use case and pile on with your own value.
Live aggregates from every KPI update logged on approved use cases — plus the catalogue of metrics we track. Don't see what you need? Propose a new KPI when submitting.
Explore AI — it makes your work faster, better, and more interesting. This page tells you what you can use, what to keep out of AI tools, and how to get something new added to the approved list.
| Type of content | Guidance |
|---|
Data classifications are defined in the Data Classification and Handling Policy ; AI-specific rules in the AI Policy .
| Scenario | Approval needed | Notes |
|---|---|---|
Personal use of an approved toolExisting approved tools, your own work |
None | Just use it. Log it in the tracker if it becomes a repeatable workflow. |
Team pilot using approved tools onlySingle team, no new vendor |
Team Lead aware | Submit to the tracker so the AI Task Force has visibility. No pre-approval gate. |
New tool requestAnything not on the approved list |
AI Task Force | Submit via the tracker. The Task Force evaluates — you don't procure it yourself. |
Funded initiative or new vendor — up to $50KNew spend or dedicated staffing |
Dave | Procurement ticket required. Tom recommends, Babak informed. |
Strategic or org-wide — over $50KCompany-wide platform or major vendor commitment |
Shaheen | Full RAPID process. Procurement ticket required. |
Any tool touching customer PII or production systemsCustomer-facing AI or core infrastructure |
Babak | Security review required regardless of cost. |
The AI tools FreshBooks has approved. Pick one and go. Each entry shows who can use it, what it's for, and any caveats. Don't see what you need? Submit a Procurement ticket to get a new tool reviewed.
Answers to the stuff people ask most often — policy, data, recruiting, building AI systems, and third-party vendors.
This space is for sharing AI use cases — whether you're saving yourself a few hours a week or building something bigger for the team. Log it here, let others learn from it, and pile your value onto theirs.
Fetch reads your use case the moment you submit it. If you're using approved tools with low-risk data, you're auto-approved on the spot. If something's bigger or riskier, Fetch routes it to the right human with an ROI summary so they can move quickly.
Fetch posts its decision as a comment on every submission, so the conversation stays in one place.
Have a cool AI use case you want to share, or are thinking about building? Write up what it is, share some rough numbers on the value you think this is creating, and submit it to share with others! If relevant, our AI assistant Fetch can scan your use case and create a security review ticket to advise on some guardrails before proceeding.
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Edits go live for everyone immediately.
Everyone with a submission or KPI update on an active use case. Click any use case to open it.