FreshAI Hub
Sign in with your FreshBooks Google account to see what your colleagues are building with AI.
Sign in with your FreshBooks Google account to see what your colleagues are building with AI.
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Contact tom.robertson@freshbooks.com to request access.
Where FreshBookers showcase what AI is doing for their work — log a use case, pile your value onto someone else's, and see what's having the biggest impact across the org.
Every use case grouped by where it is in the flow. Active ones are at the top, with everything still moving through Fetch underneath. Click any card to open the drawer.
Every submission, KPI update, and comment across the portfolio on the left; live KPI aggregates and the metrics we track on the right. Click any entry to open the use case and pile on with your own value.
Explore AI — it makes your work faster, better, and more interesting. This page tells you what you can use, what to keep out of AI tools, and how to get something new added to the approved list.
| Type of content | Guidance |
|---|
Data classifications are defined in the Data Classification and Handling Policy ; AI-specific rules in the AI Policy .
AI safety at FreshBooks is overseen by the AI Governance Council — the group that reviews requests to connect new AI tools and to build new AI services. This is mainly for your awareness; most day-to-day work never needs to touch it.
| What you're doing | What to do |
|---|---|
Using an approved tool or connectorAnything already on the approved lists |
Nothing — you're cleared. Log it in the tracker if it becomes a repeatable workflow. |
Connecting a new AI tool or connectorA new integration with Claude or another AI tool that isn't already connected |
Submit an IT ticket — IT works with the AI Governance Council to review it. |
Building a new AI software serviceIn our product, or integrating with our IT systems on the backend |
Submit a Security ticket for an AI Security Use Case Review. |
Buying a net-new toolSomething not on the approved list |
Head to Procurement to request the purchase. A procurement ticket is required before buying any new software. |
The AI tools FreshBooks has approved. Pick one and go. Each entry shows who can use it, what it's for, and any caveats. Don't see what you need? Submit a Procurement ticket to get a new tool reviewed.
Answers to the stuff people ask most often — policy, data, recruiting, building AI systems, and third-party vendors.
This space is for sharing AI use cases — whether you're saving yourself a few hours a week or building something bigger for the team. Log it here, let others learn from it, and pile your value onto theirs.
Fetch reads your use case the moment you submit it. If you're using approved tools with low-risk data, you're auto-approved on the spot. If something's bigger or riskier, Fetch routes it to the right human with an ROI summary so they can move quickly.
If Fetch has questions, he'll reach out to you directly on Slack — just reply in the DM and the conversation syncs back to your submission, so everything stays in one place.
New to Fetch? See How to use Fetch for the full walkthrough.
Have a cool AI use case you want to share, or are thinking about building? Write up what it is, share some rough numbers on the value you think this is creating, and submit it to share with others! If relevant, our AI assistant Fetch can scan your use case and create a security review ticket to advise on some guardrails before proceeding.
Markdown isn't supported, but HTML is — paragraphs, lists, tables, callouts all work.
Edits go live for everyone immediately.
Everyone with a submission or KPI update on an active use case. Click any use case to open it.